FAQ
Customer Service Information
Customer Service hours are 9am-5pm EST Monday through Friday.
customerservice@parsonskellogg.com
Phone
Call us toll free at (866) 602-8398. Please leave a voicemail if no representative is available to take your call.
Logging in
Please ensure you are accessing this website through MerchTank. Use your BBC login and password on MerchTank, then link over to our store. If prompted on our website, click "Login via SAML."
Sales budgets
All active sales coworkers are set up with a budget. Budgets are replenished at the start of the calendar year.
If a budget needs to be increased, please contact our Customer Service team. We may need to confirm your role and/or eligibility before updating your budget.
Sales invoices
Invoices from ParsonsKellogg will come through Boston Beer Approvals for payment.
Shipping
Our product is ordered and decorated on demand. Orders may take up to 10 business days to ship due to availability from our vendors and order size. Please contact Customer Service at (866)-602-8398 if you have questions, or need an order sooner. You'll receive a shipping notification from FEDEX once your order has shipped. Per Boston Beer, We will no longer be offering overnight or 2-Day shipping, only ground. To estimate shipping timeline, please refer to the fedex map below.
If there is an issue with your order, please contact Customer Service within 30 days from when your order has shipped. We will work with you to resolve any issues!
Returns
We accept returns on unused accessories and unworn/unwashed apparel pieces within 30 days of purchase. The customer is responsible for return shipping, except in cases where merchandise was mis-shipped or damaged upon receipt. To request a return authorization, please contact Customer Service with your order number.
Custom Orders
If you are looking for something unique that cannot be found in our catalog, we would be glad to help! Please use the Custom Requests Form located in the top navigation menu. You will be contacted by a Sales Rep, who will work with you to fulfill the request. Please note that item minimums and additional charges may apply. All requests are subject to brand approval by Boston Beer.